Frequently Asked Questions
Will this fit my couch?
Our couch covers are designed to fit most standard sofas including 2-seaters, 3-seaters, 4 seaters or L-shapes and chaise lounges. Simply drape and tuck for a perfect fit every time.
Will it slide around or move?
No! Our covers feature a no-slip design that grips your sofa firmly — even with kids and pets jumping all over it all day long.
Where are you located?
Our head office is in Sydney!
How much does shipping cost?
Free Express Shipping on all orders within Australia via Australia Post.
How do I wash it?
Simply throw it in your washing machine on a gentle cycle and let it air dry. It comes out looking brand new every single time — no dry cleaning needed.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 2 to 8 working days within Australia via Australia Post.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How Do I Contact loom lounge?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at LoomLounge077.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.