Frequently Asked Questions
Will this support my weight?
Yes! The Artisan Hanging Hammock Chair™ is designed for everyday comfort and supports up to 120kg when properly installed.
Can I use it indoors and outdoors?
Absolutely. Whether it's a bedroom, reading nook, balcony, patio, or covered outdoor space, our hammock chair adds comfort and style wherever you place it.
Where are you located?
Our head office is in Sydney!
How much does shipping cost?
Free Express Shipping on all orders within Australia via Australia Post.
Is it comfortable for long periods?
Yes. The included cushions and supportive hanging design create a cosy cocoon-like feel that's perfect for reading, relaxing, scrolling, or enjoying your morning coffee.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 2 to 8 working days within Australia via Australia Post.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How Do I Contact loom lounge?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at LoomLounge077.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.