At Loom & Lounge, we want you to love every purchase. If for any reason you're not completely satisfied, we've made our returns process as simple and stress-free as possible.

🛡️ 30-Day Money Back Guarantee

We offer a 30-day return period from the date of delivery. If you're not happy, neither are we.

📦 Return Conditions

To be eligible for a return, items must be:

Unused and in their original condition
Returned in their original packaging

💸 Refunds

Once we receive and inspect your return, your refund will be processed and issued to your original payment method within 5–10 business days. You'll be notified by email once your refund has been approved.

🚚 Return Shipping

Customers are responsible for covering return shipping costs. Please note that original shipping fees are non-refundable.

❗ Damaged or Incorrect Items

Received something damaged or not quite right? We sincerely apologise. Please contact us within 48 hours of delivery with photos of the item and we'll arrange a replacement or issue a full refund immediately — no fuss.

📩 Get In Touch

For any return or refund enquiries, our team is ready to help. Reach us anytime at loomlounge077@gmail.com and we'll respond within 24 hours.

Thank you for shopping with Loom & Lounge. 🛋️✨